Read. Gather ideas. Discuss.
Clear and actionable customer communications form the basics for a happy customer journey in the new age.
Use Xribe, Sparkcentral and Whatsapp to serve your customers better
What if you could combine the power of actionable personalised communications with digital customer service capabilities over a variety of channels like Twitter, Facebook Messenger, WhatsApp and other modern messaging [...]
What is the difference between cross-channel & multichannel communications?
In this digital decade new channels see the light of day all the time. Although this opens a world of possibilities for modern businesses in terms of customer engagement, all [...]
What is operational efficiency?
If your products are truly the best on the market and they have been all the rage for years, you can rest assured that everyone will patiently await your next [...]
Why you should map your customers’ journey
As we saw in last week’s blog the customer experience is a determining factor of how customers rate your business and is essential to grow your business. The better the [...]
Why does customer experience matter?
In modern day business the customer holds all the cards. He knows he is in control and it’s up to the businesses he engages with to please him at every [...]
6 Steps to choose the right communication tool
They say in sports self-belief and strength of character are what separate the good from the best. You could argue that this applies to the world of business as well. [...]