Home2019-04-18T23:53:32+02:00

Trigger your customers with actionable communications that boast relevant and individualized content.

 
Belfius
Suncorp
Proximus
ABN AMRO
Ford
 

So easy. So powerful.
So many advantages.

Embrace customer centricity

Build communications from a customer centric perspective instead of an IT-driven mindset.

Trigger your audience

Spark an instant customer response with interactive content to reduce dropout and boost cross- and upselling.

Generate content that matters

Be relevant and communicate with individualized and tailored content your customers are eager to receive.

Increase digital comfort

Remove digital friction in your communications to push customers to fluently complete their customer journey.

Anticipate customer preferences

Put yourself in your customers’ shoes and reach out when and how they need you to, even when they least expect it.

Integrate instead of refactor

Instead of refactoring templates over and over, Xribe lets you repurpose them for different channels. Customer data scattered around your company is collected and poured into a user-friendly design tool. As such business users can simply build individualized, relevant and actionable communications and even generate HTML output for web pages, apps, portals, …

Relevancy instead of globalization

“Dear Xavier”, doesn’t cut it anymore. Personalization is a thing of the past. Individualization is what customers have come to expect. The correct choice of words, the right branding and responsiveness are key but there’s more to it. Communications must be relevant and actionable to increase customer loyalty and make them feel valued and respected.

Part of an ecosystem

Locate. Link. Orchestrate. Communicate. The true potential of actionable communications can only be reached if customer communications are managed within a larger ecosystem. As communication hub the added value of Xribe must be combined with the power of IoT, AI and data analytics to further boost customer engagement.

Build interactive content for optimal digital experiences

Interactive payslip example

We all receive payslips and although they contain the information needed, it’s not always easy to find exactly what you’re looking for. The traditional payslip also doesn’t reflect other benefits we may have through the company. An interactive overview of a payslip could combine much more and provide a clear overview of everything an employee would like to see in one place, f.e. worked days last month vs. vacation days, mobile phone contract details, employment details, …

Interactive energy bill example

Energy bills are a nuisance we all receive at fixed times. Usually a bill is a static document reminding me to pay on time. Making this interactive, however, adds relevance for the receiver. An instant comparison of energy usage over several months becomes a piece of cake. The relevant customer data (f.e. account number, meter number, …) are available within the communication as well as the possibility to directly contact the supplier. You can even turn the communication into an upsell channel.

Interactive energy bill example

Energy bills are a nuisance we all receive at fixed times. Usually a bill is a static document reminding me to pay on time. Making this interactive, however, adds relevance for the receiver. An instant comparison of energy usage over several months becomes a piece of cake. The relevant customer data (f.e. account number, meter number, …) are available within the communication as well as the possibility to directly contact the supplier. You can even turn the communication into an upsell channel.

Designed for marketers & communicators, not just for IT developers.

With a lot of communication tools the technical threshold is too high. Xribe, however, is built with the business user in mind and therefore accessible to everyone within your company. Integratable in any existing platform, it’s an online communication design tool with easy-to-use functionalities, yet sophisticated enough to design multilingual, individualized and actionable communications that stay ‘on brand’ and can be delivered across all channels.

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Ask a demo & let’s talk about your actionable com opportunities!

Inventive Designers nv/sa
Sint-Bernardsesteenweg 552
B-2660 Antwerp
Belgium

+32 3 425 40 00

info@inventivegroup.com

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